Most Frequently Asked Questions Revealed:
1. When can I expect my package to arrive?
Ultra Wave Pro partners with global merchants and artisans in order to provide you the best prices and the most interesting products. We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same location such as Tibet, United States, China, Europe, Thailand etc... It may take anywhere from 1-2 weeks on average. This is highly dependent on the customs and import process in your country. Please note during the November/December holiday season that these time frames may be impacted as well as LATE JANUARY/EARLY FEBRUARY due to Lunar New Year Festival but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region.
USA: Between 1-2 weeks on average (Generally 4-7 days)
Canada: Between 1-2 weeks on average (Generally 4-7 days)
Europe: Between 1-2 weeks on average (Generally 4-7 days)
Australia: Between 1-2 weeks on average (Generally 4-7 days)
All Others: Between 1-2 weeks on average (Generally 4-7 days)
2. I only received part of my order, where is the rest of it?
Multi-order items may get split up in the dispatch process due to customs handling procedures. Please do not worry, parcels will arrive separately.
3. When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that?
Typically the shipping carriers update their system slowly (several days may pass before you get tracking and that takes time to update itself as well). Unfortunately not all of our global suppliers provide tracking numbers (most do) but we do offer a 100% satisfaction guarantee.
4. Will you work with bloggers, social media famous, models, etc?
Generally yes, please send us your information, social media accounts, and any other helpful information to us at firstname.lastname@example.org and we will review it.
5. Do you accept wholesale orders?
Depending on order size requested and your business it is possible. Please email us at email@example.com
6. What payment methods do you accept?
We accept all major credit cards. No checks are accepted.
7. Business Address?
3101 N Central Ave Suite 183 #133, Phoenix, AZ 85012
***DO NOT MAIL ANYTHING TO THE BUSINESS ADDRESS***
SEPARATE ADDRESS WILL BE PROVIDED FOR ANYTHING NEEDING TO BE MAILED
8. Shipping Couriers we use?
DHL, UPS, FEDEX, USPS